WAN cannot get IP Address

[Iqbal]

I have issue on my inhand IR615.
I have setting IPSec for my project and i need connected to configurable ip address WAN but it stuck (see the picture).
I already follow many suggestion from manual book, community (inhand website), youtube tutorials but its not fix my problem. 

[Chinesesoccer]

Hello,Please check whether the WAN network is configured correctly. If the problem persists, contact our technical support