VG710 no more cellular connection after 1.2.5 upgrade

Vehicle Networking
1
Hello,
Since 1.2.5 upgrade, I Iost 4G connection (working well with version 1.1.1)
I also don't have anymore Cellular topic in network menu:

Before update:
content.png359×206 10.2 KB

After update:
content.png376×216 10.1 KB


How can I recover cellular fonction on my router ?

Thanks

Cyril
2
Thank you for your inquiry. To assist you further, please provide the Serial Number (S/N) and Part Number (P/N) of your device, which can be found on its nameplate (see example below). Note: If the P/N begins with M-XXXX, this model is not compatible with version 1.2.5.
For recovery instructions, please provide your email address and we'll send them to you promptly.
content.jpg509×306 47.5 KB

3
Please try clearing the browser cache and then try again.

4
Hello @zhangxiaomin 

P/N: M-FQ09
S/N: Vf7102446015921

Hello @taylor 
I tried different browser, clearing cache and private mode, same problem


Thanks all
5
In SSH: (a valid SIM card is present in slot 1)

05:35:24 VG710# sho cellular
Active SIM          : SIM 1
SIM Status          : No SIM
IMEI Code           :
IMSI Code           :
ICCID Code          :
Signal Level        : 0 asu (-110 dBm)
Register Status     : Registering
Operator            :
Network Type        : <NA>
IP                  :

6
Hello @Cyril 
We would like to inform you that the M-FQ09 model does not support firmware version V1.2.5. To assist you further, please kindly provide us with your email address, and we will send you the detailed recovery procedure promptly.
7

Hi, We are experiencing the same issue on our VG710 5G after the firmware update. Could you please provide the recovery procedure instructions to restore the device? Model: VG710 Part Number: M-NRQ5 (5G) Serial Number: VN7102450016458. Thank you for your support.